FAQ's

1. What types of products do you offer?
We offer premium diffusers and a variety of carefully crafted fragrance oils. Our diffusers are designed to enhance your space, while our scents—like Elixir and Nocturne—create an immersive, luxurious atmosphere.

2. How do I use your diffusers?
Our diffusers are easy to use. Simply fill the tank with your chosen fragrance oil, turn on the diffuser, and enjoy the calming, refreshing mist. Each diffuser has adjustable settings to customize your experience.

3. Are your products safe to use?
Yes! All of our diffusers and fragrance oils are designed with safety in mind. Our diffusers use ultrasonic technology to create a fine mist without heat, making them safe to use around pets and children. We also ensure that our oils are made from natural, high-quality ingredients.

4. How can I clean my diffuser?
Cleaning your diffuser is easy! Simply empty the tank, wipe it down with a soft cloth, and clean the ultrasonic plate with water. We recommend doing this every 1-2 weeks for optimal performance.

5. Do you offer international shipping?
Yes, we offer worldwide shipping! Shipping fees will apply, and costs will be calculated at checkout. We strive to deliver your order as quickly as possible, with most orders arriving within 5-7 business days.

6. Can I return or exchange a product?
If you're not completely satisfied with your purchase, we offer returns within 30 days of receipt. Please visit our Returns & Exchanges page for more information on how to initiate a return.

7. How can I contact you if I need assistance?
You can contact our customer support team via our Contact Us page. We're available to assist you Monday through Friday, from 8 am to 8:30 pm, and typically respond within 24 hours.